Privacy Policy
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Effective: January 1, 2024 | Last Updated: October 24, 2024
At Modly, we take your privacy seriously. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard it in compliance with GDPR and CCPA regulations.
1. What data we collect
We collect several types of information to provide and improve our SaaS platform. This includes:
- Account Information: Name, email address, company name, and role/title used during registration.
- Usage Data: Log data including IP address, browser type, operating system, referring pages, and pages visited within the Modly platform.
- Telemetry Data: Anonymous usage metrics, error reports, and performance data to diagnose technical issues and optimize service reliability.
- Payment Data: Transaction details processed via Stripe, including payment amount, date, and payment method information.
2. How we use your data
We use the collected data to:
- Provide, maintain, and improve the Modly platform functionality and user experience.
- Process payments, manage subscriptions, and send transactional receipts.
- Send administrative notifications, security alerts, and service updates.
- Analyze usage trends to identify bugs, improve performance, and develop new features.
- Comply with legal obligations and enforce our Terms of Service.
3. Data sharing and third-party processors
We do not sell your personal data. We share data only with trusted third parties who assist in operating our platform:
- Cloudflare: To provide security, DDoS protection, and CDN services.
- Stripe: To process credit card payments and handle financial transactions.
- Google Cloud: To host our application infrastructure and database storage.
- Intercom: To provide customer support and live chat functionality.
All third-party processors are bound by strict confidentiality agreements and comply with GDPR/CCPA standards.
4. Data retention and deletion policies
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Active Accounts: Data is retained as long as your account is active.
- Payment Records: Transaction records are retained for 7 years for tax and auditing purposes.
- Telemetry Data: Usage logs are retained for 90 days for troubleshooting.
- Termination: Upon account deletion or request, your data is anonymized or permanently deleted within 30 days.
5. Your rights (GDPR & CCPA)
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to processing of your data for marketing purposes.
6. Cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your experience and analyze traffic:
- Essential Cookies: Required for the platform to function (e.g., session management).
- Analytics Cookies: Used to understand user behavior and improve site performance.
- Marketing Cookies: Used to deliver relevant advertisements based on your interests.
You can manage your cookie preferences through your browser settings at any time.
7. Children's privacy
Our service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to delete such information.
Contact Data Protection Officer (DPO)
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: